2023-11-18 
UPS Capital's new AI-powered solution, DeliveryDefense, is a game-changer in the fight against porch piracy. By leveraging AI and machine learning on data from 11 billion deliveries, it assigns confidence scores (100 to 1,000) to predict package theft risks. This innovative system reroutes packages to secure UPS access points, preventing theft.
After rigorous testing since January, the API launched in July, with a web version now available for InsureShield customers. The general market version, out in October, offers subscription-based searches for 100 addresses at a time.In a world where 49 million Americans lost $2.4 billion to package theft, DeliveryDefense is a timely solution. Ashley Hillman, Director of Digital Channel Marketing, attributes its success to Google Cloud's computational power.What's noteworthy is that DeliveryDefense is UPS Capital's brainchild, showcasing the smaller unit's agile startup approach. Hillman emphasizes their role in enhancing the merchant's post-purchase experience through insurance, financial support, and risk mitigation.
DeliveryDefense not only prevents theft but allows shippers to create value estimators. Testing shows that 2% of addresses with low confidence drive 10% of losses. UPS Capital's innovative, customer-centric approach sets DeliveryDefense apart as a solution that not only secures packages but elevates the entire delivery experience.
